What is the Processing Fee and How Does It Apply to My Order?
The processing fee is an integral part of the pricing structure on our website. It ensures that your order is managed, handled, and delivered with the highest standards of efficiency and reliability. Below are important details explaining this fee, its application, and ways to optimize your costs.
What is the Processing Fee?
The processing fee is a percentage-based charge applied during checkout. It accounts for non-product-related costs such as storage, packaging materials, order preparation, and labor. For contact lenses specifically, it also includes costs related to prescription handling and insurance coverage for lost or stolen packages.
What Does the Processing Fee Cover?
The fee helps cover:
Secure transaction processing
Quality control and packaging materials
Warehouse stocking and product storage
Time and labor for preparing and dispatching orders
Third-party payment processor transaction fees
Taxes and insurance for order replacement due to loss or theft
Why is the Processing Fee Applied?
We apply the processing fee as part of its pricing strategy to keep the base price of items competitive. Rather than including these costs within the per-box price, the processing fee is separately listed to provide transparency to customers. Additionally, this fee allows the platform to maintain promotions and discounts viable for all customers.
Can the Processing Fee Be Waived or Removed?
No, the processing fee cannot be waived. It is a non-negotiable charge explicitly outlined during checkout. Certain scenarios, such as first-box promotions, may result in the fee being adjusted or waived for that specific order.
How is the Processing Fee Calculated?
The processing fee dynamically adjusts based on:
Product Pricing: The fee is often calculated as a percentage of the per-box cost.
Discounts or Promotions Applied: Applying certain promo codes might cause small adjustments in the processing fee.
Quantity of Items Ordered: Multi-box orders tend to incur higher fees due to the increased handling requirements.
Does the Processing Fee Vary With Order Details?
Yes, the processing fee reflects changes in:
The number of boxes in the order. Larger quantities typically result in higher processing charges.
The type of promotional discount applied. For example, switching promo codes might slightly adjust the fee without eliminating it entirely.
Pricing Transparency
We aim to keep its pricing transparent and competitive. Customers are encouraged to review their order summaries and contact support for further assistance if they find a lower total price from competitors. By understanding the processing fee, customers can plan their orders more effectively and take advantage of available discounts and guarantees to achieve the best value.