New order
Articles that help you through the ordering process
27 articles
How do I place a new order?
Do I have to send you my prescription?
How do I read my prescription?
Numbers not corresponding
Can I order any lenses?
How long is my prescription valid for?
How do I place an order if I wear different lens types?
Can I order lenses for more than one person on the same order?
Are the Lenses You Sell the Same as What My Eye Doctor Provides?
When will my order ship?
How can I track my order?
How do I obtain a copy of my receipt?
Order Delay
Trouble with Your Promo Code?
Can I place an order without having a contact lens prescription?
How Many Boxes Do I Need for a Year’s Supply of Contact Lenses?
My package is being returned—What should I do?
Do you offer anti-fatigue lenses?
Understanding Shipping Costs and Transit Times
Accepted Payment Methods
Do You Ship Internationally?
Promotion Availability
Why is an eyeglass prescription not valid for ordering contact lenses?
Do I need a prescription to purchase contacts or glasses in the US?
What are the eligibility rules, terms, and alternatives for using the HELLO promotional code?
How does price matching work, and what do I need to do to request it?
How does prescription verification affect my order status, and how can I ensure successful processing?